Boost Your Customer Service with LiveZilla Server Download
Download LiveZilla Server: A Guide for Beginners
If you are looking for a way to provide live chat, visitor monitoring, and help desk support for your website, you might want to consider LiveZilla Server. LiveZilla Server is a free and powerful software that allows you to not only chat with your website visitors in real time, but also integrate emails, social media messages, and tickets in your customer service system. In this article, we will show you how to download, install, use, update, and troubleshoot LiveZilla Server in a few simple steps.
What is LiveZilla Server?
LiveZilla Server is the core component of LiveZilla, a suite of software products that enable you to communicate with your website visitors and customers. LiveZilla Server is the software that runs on your own web server and connects with the other LiveZilla products, such as:
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LiveZilla Client: The desktop application that allows you to chat with visitors, monitor their behavior, and manage tickets.
LiveZilla Mobile: The web-based mobile client that allows you to access LiveZilla from your browser on any device.
LiveZilla APPS: The native apps for Android and iOS that allow you to chat with visitors and manage tickets on the go.
LiveZilla Widget: The code snippet that you embed on your website to display the chat button, the chat window, the feedback form, and the knowledge base.
With LiveZilla Server, you can have full control over your data, security, and customization. You can also choose from different editions of LiveZilla Server depending on your needs and budget. The free edition allows you to have one operator, one group, one chat bot, and unlimited chats. The paid editions offer more features and options, such as multi-website support, geo-tracking, file-sharing, co-browsing, voice and video chat, analytics, reports, and more.
Features and benefits of LiveZilla Server
Some of the main features and benefits of LiveZilla Server are:
It is easy to install and configure on your own web server.
It supports multiple languages and currencies.
It allows you to customize the look and feel of your chat widget.
It enables you to create canned responses, resources, scripts, surveys, forms, and knowledge base articles.
It helps you to segment your visitors based on their location, device, browser, referrer, page views, time spent, etc.
It allows you to initiate proactive chats with visitors based on predefined rules or triggers.
It enables you to transfer chats between operators or groups.
It allows you to integrate emails from customers as well as messages from Twitter and Facebook in your ticket system.
It provides you with real-time statistics and reports on your chat performance and customer satisfaction.
It supports SSL encryption and GDPR compliance.
How to download and install LiveZilla Server
To download and install LiveZilla Server on your web server, follow these steps:
Go to and click on the "Download" button. You will be redirected to a page where you can choose the edition of LiveZilla Server that suits your needs. You can download the free edition or purchase a license for the paid editions.
After downloading the LiveZilla Server installation package, unzip it and upload it to your web server via FTP or any other method.
Open your web browser and navigate to the URL where you uploaded the LiveZilla Server files. For example, if you uploaded them to a folder called "livezilla" in your root directory, the URL would be
Follow the instructions on the screen to complete the installation process. You will need to enter some information, such as your server name, email address, password, database details, etc.
After the installation is finished, you will see a confirmation message and a link to access your LiveZilla Server administration panel. You can also access it by adding "/server.php" to the URL where you installed LiveZilla Server. For example,
How to use LiveZilla Server
Now that you have installed LiveZilla Server on your web server, you can start using it to communicate with your website visitors and customers. Here are some of the main tasks that you can perform with LiveZilla Server:
How to configure LiveZilla Server settings
To configure LiveZilla Server settings, you need to log in to your LiveZilla Server administration panel with your email address and password. You can then click on the "Server Configuration" button on the left sidebar to access various options and tabs, such as:
General: Here you can change your server name, email address, password, language, timezone, etc.
Users: Here you can create and manage user accounts for operators and administrators.
Groups: Here you can create and manage groups of operators and assign them different permissions and roles.
Chats: Here you can customize the chat widget, chat bot, chat invitations, chat archives, chat transcripts, etc.
Tickets: Here you can customize the ticket system, ticket forms, ticket statuses, ticket emails, etc.
Social Media: Here you can integrate your Twitter and Facebook accounts with LiveZilla Server and receive messages from these platforms as tickets.
Emails: Here you can integrate your email accounts with LiveZilla Server and receive emails from customers as tickets.
Knowledge Base: Here you can create and manage articles for your knowledge base and display them on your website or in the chat widget.
Resources: Here you can create and manage resources for your operators, such as canned responses, links, files, images, etc.
Filters: Here you can create and manage filters for your visitors based on their IP address, country, browser, referrer, etc.
Events: Here you can create and manage events that trigger actions based on certain conditions or rules.
Reports: Here you can generate and view reports on your chat performance and customer satisfaction.
How to create and manage operators and groups
To create and manage operators and groups, you need to go to the "Users" and "Groups" tabs under the "Server Configuration" button. You can then follow these steps:
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To create a new operator account, click on the "Add User" button on the top right corner of the "Users" tab. You will need to enter some information, such as the operator's name, email address, password, language, etc. You can also assign the operator to one or more groups and set their permissions and roles.
To edit or delete an existing operator account, click on the operator's name in the list of users. You will see a pop-up window where you can make changes or remove the operator.
To create a new group of operators, click on the "Add Group" button on the top right corner of the "Groups" tab. You will need to enter some information, such as the group's name, description, logo, etc. You can also assign operators to the group and set their permissions and roles.
To edit or delete an existing group of operators, click on the group's name in the list of groups. You will see a pop-up window where you can make changes or remove the group.
How to monitor and chat with website visitors
To monitor and chat with website visitors, you need to use either LiveZilla Client or LiveZilla Mobile. You can download LiveZilla Client from . You can